Community Care Coordinator - Home Health & Hospice

About the Role:
At Touchstone Health, part of the CareM-managed network, we’re growing fast—and so is our need for caring, community-minded professionals. As a Hospice Community Care Coordinator based in San Antonio, TX, you’ll be the trusted voice that helps patients understand their care options and take the next step toward better health at home.

Key Responsibilities:

• Reach out to patients who’ve declined or delayed services to provide education and support
• Make home visits or phone calls to those who are unreachable or uncertain about starting care
• Partner with intake, sales, and clinical teams to ensure a seamless experience for each patient
• Document outreach efforts, barriers identified, and outcomes in our EMR/CRM
• Address non-clinical obstacles to care, such as transportation or caregiver hesitation
• Assist patients and families with service agreements and admissions as needed
• Build lasting relationships with patients, especially in underserved communities
• Report trends and insights to help refine messaging and remove systemic barriers

What We’re Looking For:

• High school diploma or equivalent required
• Experience working with underserved or high-risk populations
• Strong communication and interpersonal skills—you're empathetic, patient, and clear
• Comfort working independently in the field with reliable transportation (mileage reimbursed)
• Familiarity with documenting in EMR or CRM platforms
• Bonus if you’re bilingual (Spanish-English preferred) or have outreach or public health experience

Why Join Us:
Touchstone Health is part of a mission-driven care network guided by CareM Management Services. Our purpose? To bring out the courage in others. That means standing beside patients when they’re unsure, showing up with empathy, and making care feel more accessible—one conversation at a time.

Here, you’ll be part of a collaborative team that’s growing quickly and making a real difference in the lives of patients and families across Texas. We offer:

• Mileage reimbursement for all field work
• Opportunities for growth as our community programs expand
• A supportive culture that honors your insights, values your time, and encourages professional development
• The chance to work in a role where compassion, trust, and courage aren’t just words—they’re daily practice

Ready to help someone say yes to care? We’d love to meet you.