Home Health and Hospice Intake Nurse (RN)

Position Summary:
The Home Health and Hospice Intake Nurse (RN), reporting directly to the Executive Director:

• Serves as the clinical gateway to care, ensuring patients experience a seamless, compassionate transition into home health or hospice services.
• Evaluates referrals, assesses clinical eligibility, and coordinates timely initiation of services in collaboration with physicians, hospitals, and interdisciplinary team members.
• Acts as a trusted resource for patients, families, and referral partners, balancing clinical judgment, regulatory compliance, and exceptional customer service to support high-quality, patient-centered care.
   

Essential Duties:
The following duties are normal for this position. This list is not all-inclusive. Other duties may be required and assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Receive, review, and clinically evaluate referrals from hospitals, physicians, skilled nursing facilities, and community partners.
• Determine appropriateness for home health or hospice services based on diagnosis, payer source, and regulatory criteria.
• Collect and verify required clinical documentation, demographics, insurance information, and physician orders.
• Collaborate with physicians, case managers, and internal interdisciplinary teams to develop individualized plans of care.
• Schedule timely start-of-care visits and assign appropriate clinical staff based on patient needs and acuity.
• Communicate admission details and special considerations to field clinicians to ensure continuity of care.
• Accurately enter and maintain patient records within the electronic health record in accordance with agency policy, state/federal regulations, and HIPAA standards.
• Verify payer eligibility and authorization requirements; coordinate with billing as needed.
• Ensure all consents, orders, and admission documents are complete prior to initiation of services.
• Educate patients and families regarding available home health or hospice services, visit frequency, and expectations of care.
• Other duties as assigned.
   

Qualifications, Education, and/or Experience:

• Current and unencumbered Registered Nurse (RN) license in the state of Missouri.
• Minimum of 2 years of clinical nursing experience, preferably in home health or hospice settings.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills.
• Proficiency in electronic health records (EHR) systems and basic computer applications.
• Experience in patient intake or case management.
• Knowledge of Medicare and private insurance regulations related to home health or hospice services.
• Familiarity with local healthcare providers and referral sources in the St. Louis area.
• Commitment to Dover Health’s mission and values.
   

Working Conditions:

• This position may involve a range of physical activities, including those outlined in the Essential Duties, but is not limited to them.
• Frequent travel within assigned service area is required.
• While performing duties, the employee may occasionally be required to stand for extended periods, move, communicate, and identify written information.
• Occasionally required to climb or balance, stoop, kneel, crouch, or crawl; lift/move up to 50 pounds independently, and up to 200 pounds with assistance.
• Work is performed in patient homes, care settings/facilities, and office settings, navigating a variety of environments to provide care.
• Exposure to varied home environments and potential infectious conditions.
• Must comply with all Dover Health health and safety requirements.
• Actively participate in staff activities aimed at fostering teamwork, unity, and morale; contribute as a collaborative team player.
• Stay current on all training and ongoing education initiatives; actively pursue self-improvement and continuous learning to enhance skills and knowledge.

We are an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer. 

Dover Health considers the health and safety of its patients, family members, and team members as its highest priorities. All offers of employment are contingent upon the successful completion of a background check and drug screening, participation in required health assessments (such as TB testing or physical evaluations), and the use of designated personal protective equipment (PPE) as required by company policy and applicable law.