Hospice Clinical Manager

Why Croí Health?

Croí Health is a mission-driven, non-profit organization providing home health, palliative, hospice, and wellness services across 27 communities, from Milton to Plymouth. Consistently earning five-star CMS ratings, we lead with innovation, quality, and heart.

Join us and make a difference every day—because here, caring is more than what we do, it’s who we are.

We are looking for an experienced, talented, and compassionate Hospice Clinical Manager for a full-time position. 

The Full-Time Hospice Clinical Manager is responsible for the overall day-to-day operations of community program and staff of the Hospice Department; provide supervision and leadership of an interdisciplinary team and in accordance with the philosophy, mission and standards established by the Agency.

Compensation: $110,000- $126,000

What will you do:

• Supervise clinical programs and professional/clerical staff.
• Communicate effectively and compassionately with patients and families regarding end-of-life care.
• Collaborate with Intake to ensure appropriate hospice referrals.
• Maintain appropriate staffing levels; participate in hiring, onboarding, performance management, and termination.
• Ensure staff competency, conduct performance evaluations, and update job standards as needed.
• Coordinate patient conferences, case management, and weekly IDT meetings.
• Provide timely coaching, counseling, and recognition to staff.
• Participate in hospice marketing, outreach, and public relations efforts.
• Assist with budget development, approve care-related invoices, and implement cost-effective practices while maintaining quality.
• Contribute to short- and long-term departmental planning.
• Ensure patient satisfaction; conduct client visits and investigate/resolve complaints.
• Submit required departmental reports within established timeframes.
• Support clinical, quality improvement, and DPH survey readiness initiatives in collaboration with the QI Department.

Education:

• Current Massachusetts RN or LICSW Licensure in good standing

Experience:

• Must have experience working with electronic medical records
• Minimum of 2 – 3 years nursing experience
• Hospice Home care experience required
• 1 year supervisory experience preferably leading a team of nurses

What's in it for you?

• Medical, Dental and Vision Benefits
• Company paid Life Insurance and Long-Term Disability
• Generous Paid Time Off Package
• 401 (k) match program
• Tuition Reimbursement and Scholarship Program
• Mileage Reimbursement (in field positions only)

Croí Health complies with applicable federal and state civil rights laws and does not discriminate, exclude people or treat them less favorably because of race, color, creed, religion, national origin (including limited English proficiency and primary language), sex (including sex characteristics, including intersex traits, pregnancy, or related conditions, sexual orientation, gender identity and sex stereotypes), age, disability (including mental illness and substance abuse disorders), genetic material, veteran status, communicable disease, natural or protective hairstyles or any combination, thereof with regard to admission, access to treatment or employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.