OP Palliative MA or LPN 1.0D

Franciscan Health Indianapolis Campus

8111 S Emerson Ave Indianapolis, Indiana 46237

Palliative Care Clinic

Full-time day 40 hours

Mon-Fri 9-5, no weekends or holidays

We are seeking a highly organized and compassionate professional who can efficiently manage incoming calls, actively listen to patient needs, and quickly determine the most appropriate course of action. This individual will handle a high volume of daily interactions, ensuring each patient receives timely, accurate, and courteous assistance.

The ideal candidate is detail-oriented and proactive, capable of managing voice messages and in-basket communications with precision. They will prioritize responsiveness while maintaining a pleasant and professional demeanor, ensuring every patient interaction is positive, helpful, and handled with care.

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WHO WE ARE
Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU CAN EXPECT

·         Faith-based, Mission-focused Organization

·         A didactic learning experience in a fast-paced environment

·         The Palliative care team assists hospitalized patients who are experiencing a chronic debilitating or life limiting illness.

·         Palliative Nurse will provide holistic care for each individual: physical, psychosocial and spiritual. 

·         The goal of palliative care is to prevent and relieve suffering and to support the best possible quality of life for patients and their families regardless of the stage of the disease or the need for other therapies. 

·         Triage incoming phone calls and electronic communication; respond or escalate per protocols.

·         Gather requirements from internal and external customers and provide information via phone, electronic messaging and in person.

·         Conduct outbound calls or emails to communicate test results and/or directions from the provider.

·         Initiate and follow through on prior authorizations, referrals, and medication refills

·         Document results and other patient-related information in the electronic health record.

·         Support office staff with patient care, when coverage is needed, including rooming patients, taking vitals, obtaining a comprehensive medical history, administering vaccines, injections and medications, phlebotomy, point of care testing, and medication reconciliation.

QUALIFICATIONS:
For LPN:
Required Associate's Degree Nursing/Patient Care

1.      Required Certificate Nursing/Patient Care

2.      2 years Nursing/Patient Care Preferred

3.      Basic Life Support Program (BLS) - American Heart Association

4.      Licensed Practical Nurse (LPN) - State Licensing Board

For: Medical Assistant:

1. Required High School Diploma/GED

2. Required Program Medical Assisting Required Program In lieu of program, 5 years of medical assistant experience

3. Basic Life Support Program (BLS) - American Heart Association

Registered Medical Assistant (RMA) - American Allied Health

Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA)

Medical Assistant (RMA) - American Medical Technologists (AMT)

Registered Medical Assistant (RMA) - American Registry of Medical Assistants

Nationally Registered Certified Medical Assistant (NRCMA) - National Association for Health Professionals (NAHP)

National Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT)

Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA)

Never or Rarely

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.